What is the status of my order?

You will receive a confirmation email to confirm your purchase. A second email will be sent once your order has been packed and ready to ship. Tracking will be provided if available.

My order was damaged when I received it, what do I do?

Defective or damaged items may be refunded and must be returned within 30 days of receipt. Please use our contact form to report a defective or damaged item. We will provide you with a refund (exclusions may apply). Refunds must be made to the payment method originally used to place the order.
Please note: We do not offer exchanges. We would recommend re-purchasing your items if you wish to.

I didn’t get a confirmation email, what can I do?

Please check your spam / if your email address has been mistyped then use our contact form to get in touch with the team. Make sure you provide your: name, address and ordered items – we will then resend your confirmation.

Can I combine/amend my order contents?

We are unable to make any changes to orders already placed. If you would like to place your order(s) again, please get in touch and we can cancel your order(s) for you. Please note: If your order contains any limited or now sold out items, we are unable to guarantee or hold stock.

How can I track my order?

Once your order has shipped out, you will receive an email update with the tracking number. Your tracking number sometimes won’t be recognised until up to 24 hours after your order has shipped

 What is the status of my order?

You will receive a confirmation email to confirm your purchase. A second email will be sent once your order has been packed and ready to ship. Tracking will be provided if available.

Where do you ship from?

All orders are shipped from our studio in Grand Rapids, MI.